TUWA Delivery & Shipping Policy

Last Updated: 05/01/2025

This Delivery & Shipping Policy outlines how products purchased on the TUWA platform are shipped, delivered, and managed. By placing an order on TUWA, you agree to the terms set out in this policy.

1. Delivery Coverage

TUWA provides delivery services across all regions of Ghana.

International delivery outside Ghana may be arranged upon request, subject to product type, destination country, regulatory requirements, and applicable shipping costs. Customers seeking international delivery must contact support@tuwa.com.gh / +233 20 452 3203 prior to placing an order.

2. Delivery Charges

Delivery fees vary based on:

• Product category and size

• Delivery location

• Order volume or group-buy arrangement

All applicable delivery charges are clearly displayed at checkout before payment is completed.

Free Delivery

Where a product is explicitly marked “Free Delivery”, the delivery fee will automatically be ₵0 at checkout. No additional delivery charges will apply to such products.

TUWA may also offer free or discounted delivery during promotions, group purchases, or special campaigns.

3. Delivery Methods

Deliveries on TUWA are fulfilled through:

• TUWA-approved logistics partners, or

• Verified sellers using reputable courier services or in-house delivery teams.

TUWA works only with logistics providers that meet its standards for reliability, safety, and service quality.

4. Estimated Delivery Timeframes

Estimated delivery timelines depend on location and product availability:

• Accra, Tema & major cities: 1–3 working days

• Other regions in Ghana: 2–5 working days

Delivery timelines displayed on product pages are estimates and may be affected by factors such as weather, public holidays, logistics disruptions, or unforeseen operational constraints.

5. Same-Day Delivery

Same-day delivery is available for selected products and locations.

Eligibility depends on:

• Product type

• Order placement time

• Delivery destination

Products eligible for same-day delivery will be clearly indicated at checkout.

6. Order Processing

Orders are processed after payment confirmation.
Orders placed outside business hours, on weekends, or on public holidays may be processed on the next working day.

7. Warranty & Transit Protection

Products sold directly by TUWA are sourced from authorized manufacturers and importers.
Where applicable, manufacturer warranties are clearly stated on the product page.

All orders shipped through TUWA are insured against theft or damage during transit, at no additional cost to the customer.

8. Failed or Delayed Deliveries

Delivery may be delayed or unsuccessful due to:

• Incorrect or incomplete delivery information

• Customer unavailability

• Force majeure events (e.g., floods, strikes, network disruptions)

In such cases, TUWA or its logistics partner will attempt to contact the customer to resolve the issue. Additional delivery attempts or re-routing may attract extra charges.

9. Risk of Loss

Risk of loss or damage to products remains with TUWA or the seller until delivery is completed and acknowledged by the customer.
Once delivery is confirmed, responsibility transfers to the customer, except where covered under TUWA’s Return & Refund Policy.

10. Returns Related to Delivery Issues

Items that arrive:

• Damaged

• Defective

• Incorrect

must be reported within the timelines specified in TUWA’s Return & Refund Policy to qualify for replacement or refund.

11. Policy Updates

TUWA reserves the right to modify this Delivery & Shipping Policy at any time.
Changes will be published on the TUWA platform and will take effect immediately upon posting.

12. Contact Information

For delivery-related inquiries or international shipping requests, please contact:

Call: +233 20 452 3203

Email: support@tuwa.com.gh

Website: www.tuwa.com.gh