Privacy policy
TUWA PRIVACY POLICY
Last Updated: 11/10/2025
TUWA (“we,” “us,” “our”) is committed to protecting the privacy and personal information of all users of our website www.tuwa.com.gh and the TUWA mobile application (“Platform”). This Privacy Policy explains how we collect, use, store, share, and safeguard your information in compliance with the Data Protection Act, 2012 (Act 843) of Ghana.
By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
We collect information to enable seamless shopping, deliveries, customer service, and platform improvement.
1.1 Information You Provide Directly
- Full name
- Phone number
- Email address
- Delivery address/location
- Payment information (MoMo number, card details – securely handled)
- Identity verification documents (when required)
- Reviews, messages, or communication with customer support
1.2 Information Collected Automatically
When you use TUWA, we automatically collect:
- Device information (model, OS, browser type)
- IP address and approximate location
- App usage data and browsing patterns
- Cookies and tracking identifiers
- Log data (clicks, time spent, pages viewed)
1.3 Information from Third Parties
We may receive information from:
- Payment partners (e.g., MTN, Vodafone, Visa/Mastercard)
- Delivery partners
- Social media (if you connect your account)
2. HOW WE USE YOUR INFORMATION
We use your information to:
2.1 Provide and Improve Service
- Process orders and payments
- Deliver products to your location
- Enable customer support
- Improve product listings, pricing, and app functionality
2.2 Communication
- Send order updates and delivery notifications
- Send promotional messages or discounts (you may opt-out anytime)
- Respond to support inquiries
2.3 Safety & Security
- Prevent fraud and unauthorized transactions
- Verify user identity
- Enforce TUWA’s Terms & Conditions
2.4 Analytics & Optimization
- Understand user behavior
- Improve app performance
- Personalize content and recommendations
3. LEGAL BASIS FOR PROCESSING
TUWA processes personal data based on the following grounds:
- User consent
- Contractual necessity (to fulfill your orders)
- Legitimate business interest (improving services)
- Compliance with Ghanaian law
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal data.
We may share your information with trusted third parties strictly for operational purposes:
4.1 Delivery & Logistics Partners
To deliver your orders.
4.2 Payment Providers
To process mobile money, card payments, or refunds.
4.3 Manufacturers & Sellers (Limited Data)
Only when required to fulfill warranty, repairs, or product support.
4.4 Service Providers
For hosting, analytics, marketing, anti-fraud, and customer service tools.
4.5 Legal Compliance
We may share data if required by:
- Court order
- Law enforcement
- Regulatory authorities
as permitted by the Data Protection Act.
5. COOKIE POLICY
TUWA uses cookies and tracking tools to:
- Remember your login details
- Improve site performance
- Personalize product recommendations
- Measure traffic and usage patterns
You can manage cookies via your browser settings.
6. DATA STORAGE & SECURITY
We implement strong physical, electronic, and managerial security measures to protect your data, including:
- Encryption
- Secure servers
- Access controls
- Fraud monitoring
However, no system is 100% secure, and users are encouraged to keep their passwords confidential.
7. DATA RETENTION
We retain personal data only as long as needed to:
- Fulfill your orders
- Provide support
- Meet legal and regulatory requirements
When no longer needed, data is securely deleted or anonymized.
8. YOUR RIGHTS UNDER GHANA’S DATA PROTECTION ACT
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing messages
- Withdraw consent at any time
- File complaints with the Data Protection Commission of Ghana
Requests can be submitted to:
📧 privacy@tuwa.com.gh