TUWA Ecommerce Platform Return Policy

At TUWA Ecommerce Platform ("TUWA," "we," "our," or "us"), we value your satisfaction with your purchases. This Return Policy outlines our guidelines and procedures for returning products purchased from our platform. By making a purchase with us, you agree to adhere to the terms and conditions set forth in this policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

You must initiate the return within [Insert Number] days from the date of delivery.

The product must be in its original condition, unopened, unused, and with all original packaging and tags intact.

Some products, such as perishable goods, personalised items, and digital downloads, may not be eligible for return unless they are defective or not as described.

2. Initiating a Return

To initiate a return, please follow these steps:

Log in to your TUWA account and go to your order history.

Select the order containing the item(s) you wish to return.

Follow the provided instructions to request a return.

3. Inspection and Approval

Once we receive your return request, our team will review it to ensure it meets our return eligibility criteria. If your return is approved, we will provide you with instructions on how to return the item(s). Please follow these instructions carefully.

4. Return Shipping

Unless the return is due to an error on our part or a defective product, you are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure your return is received by us.

5. Refunds

Upon receiving and inspecting the returned item(s), we will process your refund in accordance with the following:

If the return is approved, we will issue a refund to the original payment method used for the purchase.

Refunds may take 7 business days to appear in your account, depending on your payment provider.

6. Exchanges

We do not offer direct product exchanges. If you wish to exchange an item, you can return the original item and place a new order for the desired product.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the item. We will work with you to resolve the issue, which may include issuing a replacement or refund.

8. Contact Us

If you have any questions or need further assistance with the return process, please contact our customer support team at +233 53 231 8174.

9. Changes to this Return Policy

We reserve the right to update and modify this Return Policy at any time. Any changes will be posted on our platform, and the date of the latest revision will be indicated. Please review this policy periodically for any updates.

Thank you for choosing TUWA for your shopping needs. We appreciate your trust in us.